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SAKURA HAVEN HOMESTAY CANCELLATION POLICY

Effective Date: 2026

This policy outlines the cancellation and modification procedures for bookings at Sakura Haven Homestay.

Booking Types and Cancellation Terms

Standard Reservations

When you book a stay at Sakura Haven Homestay, you are reserving accommodation for specific dates. Payment terms and cancellation conditions will be clearly stated at the time of booking.

Cancellation Process:

To cancel or modify your reservation, please contact us directly via email at [admin@ sakurahaven.au] or phone at +61 0451 558 191
Your booking confirmation email contains your reservation details and booking reference number
Cancellation fees may apply depending on how far in advance you cancel (see schedule below)

Cancellation Fee Schedule:

More than 30 days before check-in: Full refund minus processing fee
15-30 days before check-in: 50% refund
7-14 days before check-in: 25% refund
Less than 7 days before check-in: No refund

Extended Stay Bookings

For extended stays (bookings of 30 days or more), special terms may apply:

Payment may be collected in Subscription instalments weekly or monthly, based on your stay duration
Your payment details will be stored securely for scheduled payments
You may modify or cancel your extended stay booking with appropriate notice
Cancellation terms for extended stays will be outlined in your booking agreement

Advance Booking Deposits

For reservations made well in advance of your stay, we may collect a deposit at the time of booking with the remaining balance due closer to your arrival date.

Deposit Cancellation Terms:

If you cancel before the final payment is collected, deposit refunds will follow the standard cancellation schedule above
Once your stay has commenced, cancellations are not eligible for refunds, though you may discuss special circumstances with management

Special Circumstances

We understand that unexpected situations arise. If you need to cancel due to emergency circumstances, please contact us directly to discuss your situation. We will work with you to find a fair resolution whenever possible.